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This policy explains what personal information Grove Noir ("we", "us") collects when you visit grovenoir.com, contact us or buy from us, and how we use it.
Information we collect
- When you browse. Our website does not set its own cookies or run its own analytics or advertising trackers. Like all websites, our hosting provider automatically records standard server logs (IP address, browser type, pages requested and time) for security and performance.
- When you contact us. If you email or call, we receive your name, email address or phone number and the content of your message.
- When you buy. Orders are completed on our checkout provider's secure page. You provide your name, shipping and billing address, email, phone and payment details there. We receive the order details we need to fulfil and support your order; we never see or store your full card number.
How we use it
- To process, ship and support your order, including returns and refunds
- To answer your questions
- To keep the website secure and working
- To meet legal, tax and accounting obligations
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
Who we share it with
Only with service providers that help us run the business: our website host, our checkout and payment provider, shipping carriers, and our email provider. Each receives only the information needed for its task. We may also disclose information if required by law.
How long we keep it
Order records are kept for as long as required for tax and accounting purposes. Correspondence is kept for as long as needed to resolve your request. Server logs are kept for a limited period by our host.
Your choices and rights
You can ask us to access, correct or delete the personal information we hold about you, or ask what we have collected. Depending on where you live, including California and other US states with privacy laws, you may have additional rights; we will honor them as required. Email support@grovenoir.com and we'll respond within the time required by law. We will not discriminate against you for exercising your rights.
Children
Our website and products are intended for adults. We do not knowingly collect information from children under 13.
Security
The website is served over HTTPS, and payments are handled by our payment provider's PCI-compliant checkout.
Changes
We may update this policy. The current version is always on this page.
Contact
Grove Noir · 11468 Marketplace Dr. N, Champlin, MN 55316 · support@grovenoir.com · (612) 703-9825