# Shipping policy

Source: https://grovenoir.com/shipping/

> Grove Noir shipping policy: processing times, delivery estimates, costs and tracking for extrait de parfum orders within the United States.

## Where we ship

We currently ship to addresses within the contiguous United States. Fragrance is classed as a limited-quantity hazardous material for transport (it contains alcohol), so we ship by ground service only and cannot ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii or US territories at this time.

## Processing time

Orders placed before 12 p.m. Central Time on a business day ship the same day. Orders placed after that, or on weekends and US holidays, ship the next business day.

## Delivery time and cost

| Service | Estimated delivery | Cost |
| --- | --- | --- |
| Standard ground, tracked | 2–5 business days after shipping | Free |

Delivery estimates are provided by the carrier and are not guaranteed. The exact cost is shown at checkout before you pay.

## Tracking

Once your order ships, you will receive an email with a tracking link. If you have not received it within two business days of ordering, contact us.

## Packaging

Every bottle ships in its presentation box, sealed, protected in a shipping carton and packed discreetly, with a complimentary sample so you can try the fragrance before opening the bottle.

## Damaged or lost parcels

If your order arrives damaged, email photos of the parcel and bottle to [support@grovenoir.com](mailto:support@grovenoir.com) within 7 days of delivery and we will send a replacement. If tracking shows no movement for 7 business days, contact us and we will open a claim with the carrier.

## Contact

Grove Noir · 11468 Marketplace Dr. N, Champlin, MN 55316 · [support@grovenoir.com](mailto:support@grovenoir.com) · [(612) 703-9825](tel:+1-612-703-9825)

See also our [returns policy](https://grovenoir.com/returns/).