# Returns & refunds

Source: https://grovenoir.com/returns/

> Grove Noir returns policy: return unopened, sealed bottles within 30 days of delivery for a full refund. Try the included sample first.

## Try before you open

Every bottle of Cèdre Nocturne ships with a complimentary sample. Wear the sample first. If the fragrance isn't for you, return the full bottle unopened and sealed.

## Return window

You can return unopened products in their original sealed condition within **30 days of delivery** for a full refund of the product price.

## What can't be returned

- Bottles that have been opened, sprayed or had their seal removed (for hygiene and safety reasons)
- Samples
- Items returned more than 30 days after delivery

If your item arrives damaged or incorrect, it is always covered; see below.

## How to return

- Email [support@grovenoir.com](mailto:support@grovenoir.com) with your order number and the item you'd like to return.
- We'll reply within one business day with a prepaid return label and instructions.
- Pack the sealed bottle securely in its box and drop it off with the carrier within 14 days.

Return shipping is free for eligible returns.

## Refunds

Once your return arrives and is inspected, we'll email you and refund the original payment method within 5 business days. Your bank may take a few additional days to post the credit.

## Damaged, defective or wrong items

If your bottle arrives damaged, leaking or is not what you ordered, email photos to [support@grovenoir.com](mailto:support@grovenoir.com) within 7 days of delivery. We'll send a replacement or a full refund at no cost to you, and you won't need to return the damaged item.

## Contact

Grove Noir · 11468 Marketplace Dr. N, Champlin, MN 55316 · [support@grovenoir.com](mailto:support@grovenoir.com) · [(612) 703-9825](tel:+1-612-703-9825)